PRIVACY POLICY

1. Information We Collect

When you browse or place an order on tashoka.in (owned and operated by Lucky Stores), we collect essential information required to fulfill your order and provide customer support:

• Contact & Identity Data: Full name, email address, and mobile phone number.
• Fulfillment Data: Delivery street address, city, state, and PIN code.
• Order & Transaction Reference: Items purchased, order receipts, and payment reference IDs.

2. Payment Processing & Razorpay Security (PCI-DSS Compliance)

All online payments on TASHOKA are securely processed through Razorpay Software Private Limited, an RBI-authorized payment aggregator.

No Storage of Sensitive Payment Data: TASHOKA does not collect, store, or have access to your credit/debit card numbers, CVV security codes, UPI PINs, or net banking passwords on our servers. All payment credentials are entered directly into Razorpay's encrypted checkout interface.

Razorpay adheres to the highest PCI-DSS Level 1 (Payment Card Industry Data Security Standard) security protocols and 256-bit SSL encryption to ensure your financial data remains completely protected during transit and authorization.

3. How We Use Your Information

Your personal information is used strictly for legitimate business and fulfillment purposes:

• To process, pack, and dispatch your orders across India via our courier partners (Shiprocket Express / BlueDart / Delhivery).
• To send automated order confirmations, payment receipts, tax invoices, and live shipment tracking notifications.
• To process returns, size exchanges, and Razorpay payment refunds.
• We never sell, rent, or trade your personal information to third-party marketers.

4. Cookies & Local Storage

We use essential browser storage (`localStorage` and session cookies) solely to remember the items in your shopping bag and your delivery preferences for a seamless checkout experience.

5. Your Rights & Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable Indian data protection rules, you may request access to, correction of, or deletion of your personal data at any time by contacting our Grievance Officer: