CANCELLATION & REFUND POLICY

1. Legal Entity & Application

This Cancellation, Return & Refund Policy governs all purchases made through tashoka.in, the official digital retail platform operated by Lucky Stores (Est. 1974), a registered commercial business entity in India.

We take immense pride in the craftsmanship of our menswear. If you are not completely satisfied with your purchase, our policies are designed to be simple, equitable, and fully compliant with Consumer Protection (E-Commerce) Rules and payment gateway guidelines.

2. Order Cancellation Policy

Before Dispatch: You may cancel your order free of charge at any time before it has been dispatched from our fulfillment facility (typically within 2 to 4 hours of placement).

To request a cancellation, please email us at CustomerSupport@tashoka.in with your Order ID.

After Dispatch: Once an order has been picked up by our logistics partner (Shiprocket Express / BlueDart / Delhivery), it cannot be cancelled mid-transit. However, you may initiate a return or exchange under our 3-day policy once the package is delivered to your address.

3. 3-Day Return & Exchange Window

You are eligible to request a return or size exchange within 3 calendar days from the date of confirmed delivery.

Size Exchanges: We provide 1 complimentary doorstep reverse pickup and replacement for size adjustments. Simply let us know your required size (M, L, XL).

4. How to Initiate a Return or Exchange

1. Send an email to CustomerSupport@tashoka.in with your Order ID, contact number, and the reason for return/exchange.
2. Our client care team will review and approve your request within 24 business hours.
3. We will schedule a reverse pickup from your original delivery address via our express courier network.
4. Hand over the securely packaged parcel with original tags attached to the courier representative.

5. Refund Processing & Timelines (Razorpay)

All refunds are processed strictly through our secure payment gateway partner, Razorpay Software Private Limited, back to the customer's original payment source (e.g. UPI account, Credit Card, Debit Card, or Net Banking).

• Order Cancellation Refund: For orders cancelled prior to dispatch, a 100% full refund is initiated immediately within 24 hours.
• Return Refund: For delivered items returned to our warehouse, items undergo a standard 24–48 hour quality inspection. Once approved, the refund is initiated via Razorpay immediately.
• Credit Timeline: Once initiated, the refunded amount typically reflects in the customer's bank account or card balance within 5 to 7 business days, depending on your issuing bank or UPI application.
• Notification: You will receive an official email confirmation from TASHOKA and an automated refund confirmation from Razorpay containing the Refund Reference Number (RRN).

6. Damaged, Defective or Incorrect Items

Every piece undergoes a multi-point inspection before leaving our packaging table. In the rare event that you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at CustomerSupport@tashoka.in with a photo of the defect.

We will arrange an expedited priority replacement free of charge or issue a 100% immediate refund, including any applicable shipping charges.

7. Contact Details & Grievance Redressal

For any inquiries, status updates on your refund, or assistance with returns, please contact our support team: